Refund Policy

At DVYNE Perfumery, your satisfaction is our priority. If for any reason you’re not happy with your purchase, we’re here to help.

✅ Return & Exchange Period

You can request a return or exchange within 10 days of receiving your order.

✅ Product Condition

To qualify, products must be mostly unused, with at least 90% of the perfume content remaining.
Items should be returned in their original packaging.
For orders that exceed Rs. 5,000 PKR, we offer an exchange option, as these orders are not eligible for a refund.
For bundle deals, the refund will be applied to the entire deal (No Single Item Will Be Refunded in this case)

✅ Refund & Processing

Once we receive your return, we’ll process your refund or exchange within 5–7 working days.
Refunds will be issued to your EasyPaisa or JazzCash account.

Note: Value Pack For Her & Him is catered under the “Risk Free Trial“ refund policy.

✅ Delivery Charges

Please note that delivery charges from the original order are non-refundable.
Customers are responsible for any delivery costs for exchanges.

✅ Damaged, Leaked, or Wrong Products

If you receive a damaged, leaking, or incorrect product, we will cover all return shipping charges and arrange a replacement or refund at no extra cost.

✅ How to Request a Refund/Exchange